AI WHERE IT EARNS ITS PLACE
Make complex information easier to find and use.
SITEBORNE Intelligence adds cited search, retrieval, classification, and workflow assistance without making the website dependent on AI.
BUSINESS OUTCOME
What changes for the client.
A controlled knowledge layer that helps people find approved answers, preserves source evidence, and falls back to conventional paths when inference fails.
When this is valuable
Appropriate when approved knowledge is difficult to navigate, visitors ask repetitive questions, or staff repeatedly reorganize the same information.
Architecture Lens
A controlled knowledge layer that helps people find approved answers, preserves source evidence, and falls back to conventional paths when inference fails.
Implementation details: Provider-neutral Model Gateway, Semantic Index and keyword fallback, Source restrictions and citations, Evaluation datasets and refusal behavior, Usage caps, kill switches, and public failure states, Human review for generated output. Security boundaries, monitoring, fallback, and migration are documented before launch.
WHAT THE SYSTEM DOES
- Provider-neutral Model Gateway
- Semantic Index and keyword fallback
- Source restrictions and citations
- Evaluation datasets and refusal behavior
- Usage caps, kill switches, and public failure states
- Human review for generated output
HOW IT IS VERIFIED
- Prompt-injection and source-boundary tests
- Missing-key and provider-timeout tests
- Citation rendering and unsupported-answer refusal
- Deterministic eligibility and pricing rules
- Client-visible usage states
View implementation proof
Decision rationale
The architecture favors source-bound retrieval and explicit refusal over confident-sounding guesses. Generation is optional and sits behind a citation gate; nothing overrides eligibility, pricing, or emergency routing.
Controls
- Prompt-injection and source-boundary tests
- Provider-neutral Model Gateway
- Usage caps and an immediate AI off switch
- Citation rendering and refusal behavior
- Conventional keyword-search fallback
Verified evidence
- Prompt-injection and source-boundary tests
- Missing-key and provider-timeout tests
- Citation rendering and unsupported-answer refusal
- Deterministic eligibility and pricing rules
- Client-visible usage states
Known limitation
Answer quality still depends on the completeness of the approved source material available at launch.
Ownership map
Know who owns what before launch.
SITEBORNE owns
The working methods, reusable internal tooling, and clearly disclosed pre-existing intellectual property.
The client owns
Accounts, domains, production data, approved source content, billing, recovery credentials, and the delivered project assets defined by contract.
The provider owns
Its platform, pricing, service limits, and terms. Every provider has a documented fallback and migration path.
After launch: the system can be maintained through SITEBORNE Care or transferred using the documented operating and migration procedures.
Build the right launch state.
The project brief captures business context, desired capability, ownership, constraints, and likely next action without requiring an email to explore the site first.
Start the project brief